TERMS & CONDITIONS OF WEBSITE USE

  • WEBSITE TERMS OF USE

    1. INTRODUCTION

    These Website Terms of Use are applicable to your use of Soul Private Collection’s website hosted on the soulprivatecollection.com domain. By using this website you agree to the Website Terms of Use. If you do not agree to the Website Terms of Use, leave the website immediately.

    2. WHO ARE WE
    We are SOUL Private Collection, an hotel management and marketing company with an exclusive range of boutique villas and guesthouses that are strategically located in the most beautiful regions of South Africa.

    Business name: SOUL Private Collection (Pty) Ltd, a private company with limited liability registered in South Africa with registration number 2021/919775/07

    Physical address: 2 Gordon Street, Gardens, Cape Town, Western Cape, South Africa, 8001

    Directors: Rainer Hartmut Spekowius

    Phone number: +27 87 138 8575

    Website: www.soulprivatecollection.com

    Email address: info@soulprivatecollection.com

    3. Bookings, Vouchers, and Special Offers
    Your booking with us, both direct and through third parties, adheres to our specific terms and conditions outlined at the point of booking and in your booking confirmation. Ensure to review any applicable terms related to vouchers, special offers, or promotions, as they may carry distinct conditions regarding validity, cancellation, and redemption.

    The terms and conditions that apply to our bookings will supersede any contradictory terms contained in our Website Terms of Use. You can expect to see the following additional terms and conditions when making a booking:
    – Arrival and departure times
    – Child policies
    – Pets
    – Parking
    – Accepted payment methods
    – Cancellation policies

    4. Liability and Use of Website
    We cannot be held liable for damages, losses, or liabilities arising from the use or inability to use this website, its services, or content. The website is provided “as is,” and while we endeavour to ensure accuracy and reliability, the site may not always meet a user’s individual requirements.

    5. Professional Advice
    Information, ideas, or opinions expressed on this site are not to be considered professional advice or an official statement from us. For precise and professional advice or information, kindly consult with a specialist directly.

    6. Data Privacy and User Information
    We uphold stringent data protection practices. Kindly refer to our Promotion of Access to Information (“PAIA”) Manual and our Privacy Policy for more information about how we treat your information and how you can request access to it.

    7. Amendments to Terms of Use
    We reserve the right to modify these Terms of Use at our sole discretion and without prior notice. Please read these Terms and Conditions each time you use our website, as it may have been updated since your previous visit.

    8. Detailed Description of Services
    We offer exclusive hospitality services, providing accommodation, and other related services across a range of boutique villas and guesthouses located in beautiful regions of South Africa. This purpose of this website is to provide information to potential guests about our accommodation and to enable them to access our booking platform. We also offer accommodation management services and want to inform accommodation establishments of the services we can provide to them and how they can become part of our portfolio.

    9. Refunds and Cancellation Policy
    Our provision of goods and services is subject to availability. Our cancellation policy is explicitly stated during the booking process and may be subject to the type of booking rate selected. A detailed review of this is advised before confirming any bookings.

    10. Payment Options and Security
    Payments can be made via various secure options including, but not limited to Visa and MasterCard.

    11. Legal and Compliance
    This website adheres to the laws of South Africa. By using our website, you consent to be subject to the jurisdiction of the High Court of South Africa for any disputes which may arise due to your use of our website.

    12. Accessibility and Special Requirements
    Please consult directly with us regarding any specific accessibility requirements or special accommodations needed during your stay.

    13. Intellectual Property
    All content, including text, graphics, logos, and software on the this website is the exclusive property of Soul Private Collection (Pty) Ltd and protected by copyright laws. No part of the site may be systematically extracted, re-utilized, or reproduced without our explicit written consent. If you believe your intellectual property rights have been infringed upon by our website content, please notify us immediately.

    14. Force Majeure
    We are not liable for any failure to comply with our obligations where the failure is caused by something outside our reasonable control. Such circumstances shall include but not be limited to weather conditions, natural disasters, strikes, governmental actions, and other unforeseen circumstances.